Terms & Conditions
By purchasing our product, you are accepting the following terms and conditions by clicking on a box stating that you have read through our terms and conditions page at check-out :
- Our products are exactly as described. Please make sure you read product description and are sure that this is the product you want. Please email us with any questions you might have before buying. We are more than happy to answer any question.
- Hair Extensions are a 100% natural product, and not manufactured. There may be fluctuations from pack to pack. This is only natural.
- We do allow 1 color exchange for hair extensions, due to monitor colors differing, with on-line purchases ONLY IF ITEM HAS NOT BEEN OPENED AND IN ORIGINAL CONDITION. Item must not have been in contact with perfume, cigarette odors or animal fur.Item MUST be in original packaging, NOT OPENED or USED, or DAMAGED in anyway.
- An email must be sent to L&B with intent to exchange within 3 days of receiving item.
- No exchanges are possible without an Return Authorization Number.
Please email us with your intent to exchange an item for more info.
- Exchanges are ONLY possible for the same type of item. Example: I-Tip extensions may only be exchanged for I-Tip extensions of a different color. They may not be exchanged for a different product.
- All return and exchange shipping costs must be paid by buyer.
- When exchanging an item, item must be shipped back to L&B with A tracking number, within 10 business days of receiving them (post marked). The tracking number must be emailed to us in answer to the return authorization email sent to the buyer.
- No exchanges or returns of jars of Micro Rings / Tubes are possible. All sizes are given in product description. If you have any questions, please mail us with the contact form.
- Returned items must be ship back to L&B in appropriate envelope large enough to hold item without excess folding or wrinkling of item.
- All original orders MUST be shipped to the the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Locks & Bonds.
- Some deliveries over $100 will require a signature. If you are not there to sign for your package you will most likely be left a notice to pick up from your local post office. Locks & Bonds reserves the right to add Signature confirmation, at no cost to the customer, for any shipment.
- Delivery confirmation is provided on all orders within the USA. Delivery Confirmation includes notification of a sent package and a successfully delivered package. Real-time tracking is not included with delivery confirmation.
- Locks & Bonds is not responsible for late packages in the mail. This is a matter for the USPS Postal Service or FedEx. We ship all orders on time.
- Any package that has been confirmed as delivered by the carrier will not be reshipped.
- As we will not reship any product or refund a product that is officially marked at delivered by the carrier in the tracking info, we strongly suggest using Signature Confirmation when ordering to protect your shipment from being stolen out of your mailbox or front porch.
- L&B can not be responsible for any “delivered” items if they go missing after delivery.
- All hair extension products are intended for use by licensed and certified hair stylists. Any and all hair extension methods must be preformed at your own risk. Results may vary.
- Locks & Bonds can not be held responsible for any outcome. All users of Locks & Bonds Hair Extensions, Micro Rings, and all tools must proceed at their own risk.
- All instructions on our Hair Care Instructions page must be read and followed. Locks & Bonds is not responsible for any mistreatment of hair extensions or tools, damage to extensions with chemicals or heat appliances, wrong products, lack of experience or knowledge, nor negligence.
- Shipping charges are non-refundable/exchangeable.
- Locks & Bonds is not responsible for any delays in shipping due to unexpected weather, acts of God, or any other unforeseeable events which may delay delivery.
- If there is a problem, we will try to rectify the issue in accordance with the Terms and Conditions, however, absolutely no refunds are possible after 30 days of purchase.
- By agreeing to our terms and conditions you understand that there are no refunds or chargebacks allowed. You may email us [email protected] for further information.
- Refunds can only be issued back to the original credit card that was used when placing an order. Refunds WILL NOT be issued to a different credit card. In the event the original credit card is expired or deactivated, we will issue a store credit.
- When ordering the Locks & Bonds, you are agreeing to all Terms & Conditions. If you do not agree to all Terms and Conditions, please do not order.
Please only order if you have previous experience with hair extensions. Locks & Bonds is not liable for any outcome because of misuse or lack of knowledge.
In the event a locksandbonds.com product or service is listed at an incorrect price due to a typographical error or error in pricing information, locksandbonds.com has the right to refuse or cancel any orders placed for product or service listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, locksandbonds.com shall issue a credit to your credit card account in the amount of the incorrect price.
LIMITATION OF LIABILITY
IN NO EVENT SHALL LOCKS & BONDS OR LOCKSANDBONDS.COM OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT LOCKS & BONDS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM LOCKS & BONDS OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL LOCKS & BONDS BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT OR PRODUCTS.
DISCLAIMER OF WARRANTY
LOCKS & BONDS AND IT’S WEBSITE LOCKSANDBONDS.COM AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
Locks & Bonds sells only Professional Hair Extensions intended for professional use. With the purchase of L&B products, you are agreeing that you are a hair professional, have experience with hair extensions, or, will go to a professional for installation.
L&B is not responsible for any misuse, i.e. use of wrong hair products, coloring or dying extensions, self inflicted damage to your own hair, through lack of knowledge regarding hair extensions.
It is the buyer’s responsibility to inform themselves about using and installing hair extensions. We only provide the raw hair product, not the install or the resulting outcome of the install.