- Cutoff time for same day shipping is 1:00pm US Pacific Time (Mon-Fri, and 11:15am on Saturday. No shipping on Sundays and U.S. holidays.
- Tracking info is sent via email after package has entered into the carrier's system. The tracking number can be found under the "orders" tab on your L&B account page. If you checked out as a guest, this information is not available.
- Shipments can be tracked at the carrier's website; usps.com, fedex.com, ups.com, and dhl.com. NOTE: Check-outs as a "Guest" do not have access to this info. Please sign up for an account before ordering if you want to track your orders.
- IMPORTANT: To avoid delays in fulfilling an order, we may need to contact you to confirm the shipping address, advise that a product is out of stock, or any other issue that pertains to the order. Our preferred method of contact is:
- 1. Via SMS. We find this the most effective way to get an answer quickly to avoid shipping delays. NOTE: We will NEVER send a solicitation via SMS.
- 2. Phone call. NOTE: We will NEVER call you with a solicitation.
- 3. Email. After you order, please check your emails within the next 24 hours after ordering! Add email@example.com to your contact list so our emails don't go to your spam folder.
Locks & Bonds offers the following shipping options:
NOTE: All Delivery times are estimations given by our carriers AFTER we ship.
Standard: Delivery time is 3-7 business days after shipping. Packages may be shipped with USPS First Class. We may use other carriers at our discretion.
Fedex 2-Day: Delivery time is 2 business days after shipping. Please note that orders shipped on Thursday will arrive on Saturday, Not all areas have Saturday delivery, in which case the package will arrive on Monday. Orders shipped on a Friday or Saturday will arrive the following Tuesday.
FedEx Priority Overnight Orders shipped Monday - Thursday will arrive the next business day, usually by 12:00pm. Orders shipped on Friday or Saturday will arrive on Monday.
FedEx Priority Overnight (Saturday Delivery) Fedex offers Saturday delivery for an extra fee. Orders shipped on Friday with the Saturday delivery option will arrive on Saturday by 4:00pm. Not all areas have Saturday delivery, in which case the package will arrive on Monday. If you select the Saturday delivery option your address does not have Saturday delivery, we will send you an SMS alert and refund the extra fee.
- Monday - Friday: The cut-off time for same-day shipping is 1:00pm Pacific / 3 pm Eastern). If you narrowly miss the cut-off time, send an SMS to 206-317-8584 to see if we can still get it out the same day.
- Saturday: The cut-off time for same-day shipping is 11:15am Pacific - 2:15 pm Eastern).
All packages are shipped with delivery confirmation. Locks & Bonds may ship with Signature confirmation at our discretion. Locks & Bonds is not liable for missing packages at the final destination after a confirmed delivery. Make sure your delivery area is secure. Locks & Bonds will NOT re-ship an order if the shipment is declared "delivered" by the carrier.
We normally ship all international orders via FedEx Priority International, UPS Worldwide Express, or the US Postal Service,. We may use alternative carriers at our discretion.
We strongly recommend using Fedex or UPS. It may seem a bit pricey, but you will receive your hair in ONLY approx. 3 business days after we ship and you have better tracking visibility. We think this is worth the bit extra! Consider for the same price, you can go out and eat a pizza and 1 glass of red wine...or, get your long lush hair ASAP!
Is there really such a thing a "Free Shipping"? No. Companies that offer Free Shipping, only add the price of shipping to the item. This means that the quality of the item is not as high as the price may suggest, because shipping has been added to it. UNFORTUNATELY, IN REALITY, THERE IS NO SUCH THING AS FREE SHIPPING.
Also, most so called "free shipping" takes more than 2-4 weeks for oversees shipping to Europe, without a tracking number or insurance! Protect your investment with DHL or FEDEX shipping.
L&B TIP: To save on FedEx/UPS shipping, we suggest you combine your order with a friend! We can ship multiple items for the same price;-D
- FedEx and UPS. Includes a tracking number in real-time. Average time according to FedEx/UPS: approx. 3 to 4 business days transit, depending on countries customs). International orders usually will be shipped within 24 hours if ordered Monday through Friday. (1 Business Day Express shipping rules only pertains to orders within the USA). Tracking numbers can be can be checked at www.fedex.com or www.dhl.com.
Depending on the country you live in, your shipment may be examined and you may have to pay customs taxes to your country. Locks & Bonds is not responsible for any customs applied to shipment. If customs taxes are applied in your country, they are the buyers responsibility. We do not add an invoice into oversees packages. If you need an invoice, please print out the on-line invoice after check-out.