- Shipping is usually within 24 hours of order placement. Orders placed before 12:00pm US Pacific Time are shipped the same day, Monday-Friday. No shipping on weekends and U.S. holidays.
- All orders have a tracking number, which can be found under the "orders" tab on your L&B account page. Tracking info is sent via email after package has entered into the carrier's system.
- All USPS shipments can be tracked at www.usps.com. All shipments with FedEx can be checked at www.fedex.com. All shipments with dhl can be tracked at www.dhl.com. NOTE: Check-outs as a "Guest" do not have access to this info. Please sign up for an account before ordering if you want to track your orders.
- IMPORTANT: To avoid delays in fulfilling an order, we may need to contact you to confirm the shipping address, advise that a product is out of stock, or any other issue that pertains to the order. Our preferred method of contact is:
- 1. Via SMS. We find this the most effective way to get an answer quickly to avoid shipping delays. NOTE: We will NEVER send a solicitation via SMS.
- 2. Phone call. NOTE: We will NEVER call you with a solicitation.
- 3. Email. After you order, please check your emails within the next 24 hours after ordering! Add [email protected] and [email protected] to your contact list so our emails don't go to your spam folder.
Locks & Bonds offers the following shipping options:
NOTE: All Delivery times are estimations given by our carriers AFTER we ship.
Standard: Delivery time is 3-7 business days after shipping. Packages may be shipped with USPS or Fedex.
Fedex 2-Day: Delivery time is 2 business days after shipping. Please note that orders shipped on Thursday will arrive on Saturday, Not all areas have Saturday delivery, in which case the package will arrive on Monday. Orders shipped on a Friday will arrive the following Tuesday.
FedEx Priority Overnight Orders shipped Monday - Friday will arrive the next day. Not all areas have Saturday delivery, in which case the package will arrive on Monday. Orders placed on a Saturday before 11:15am PST, will ship the same day and arrive on Monday. There is no shipping on Sunday.
- Monday - Friday: The cut-off time for same-day shipping is 12pm NOON Pacific -3 pm Eastern). If you narrowly miss the cut-off time, send an SMS to 206-317-8584 to see if we can still get it out the same day.
- Saturday: The cut-off time for same-day shipping is 11:15am Pacific - 2:15 pm Eastern). Fedex orders placed on a Saturday AFTER 11:15am PST will not ship until Monday. Priority Overnight orders will be delivered on Tuesday, and Fedex 2-Day orders will arrive on Wednesday.
Due to Covid-19, packages are shipped with delivery confirmation and WILL NOT require a signature. Locks & Bonds, however, is not liable for missing packages at the final destination after delivery. Make sure your delivery area is secure. We will not re-ship lost items if the shipment is declared "delivered" by USPS or FedEx.
We ship all international orders via FedEx Priority International or DHL International Express!
It may seem a bit pricey...but you will receive your hair in ONLY approx. 3 business days, after we ship, worldwide!!! We think this is worth the bit extra! Consider for the same price, you can go out and eat a pizza and 1 glass of red wine...or, get your long lush hair ASAP!
Is there really such a thing a "Free Shipping"? No. Companies that offer Free Shipping, only add the price of shipping to the item. This means that the quality of the item is not as high as the price may suggest, because shipping has been added to it. UNFORTUNATELY, IN REALITY, THERE IS NO SUCH THING AS FREE SHIPPING.
Also, most so called "free shipping" takes more than 2-4 weeks for oversees shipping to Europe, without a tracking number or insurance! Protect your investment with DHL or FEDEX shipping.
L&B TIP: To save on FedEx/DHL shipping, we suggest you combine your order with a friend! We can ship muliple items for the same price;-D
- FedEx and DHL. Includes Tracking number in real-time. Average time according to FedEx/DHL: approx. 3 to 4 business days transit, depending on countries customs). International orders usually will be shipped within 24 hours if ordered Monday through Friday. (1 Business Day Express shipping rules only pertains to orders within the USA). Tracking numbers can be can be checked at www.fedex.com or www.dhl.com.
Depending on the country you live in, your shipment may be examined and you may have to pay customs taxes to your country. Locks & Bonds is not responsible for any customs applied to shipment. If customs taxes are applied in your country, they are the buyers responsiblity. We do not add an invoice into oversees packages. If you need an invoice, please print out the on-line invoice after check-out.